1. Service Providers
Services under the Epiláreň brand are provided by:
SKIN s.r.o.
Rovniankova 1660/6, 851 02 Bratislava – Petržalka, Slovakia
Company ID: 54153115
Tax ID: 2121590933
VAT ID: SK2121590933
and
BLEEP s.r.o.
Kukučínova 989/24, Bratislava, Slovakia
Company ID: 54243645
Tax ID: 2121610689
The specific provider of the service is always stated in the reservation or accounting document.
2. Scope of Complaint Policy
This Complaint Policy regulates the conditions and procedures for complaints regarding services provided under the Epiláreň brand.
It is prepared in accordance with Slovak legislation.
3. Client Rights
The client has the right to receive services in the agreed scope and quality.
The client has the right to complain about defects in the provided service.
4. Client Obligations
The client is obliged to truthfully inform about their health condition, medication use, allergies, pregnancy or other contraindications.
The client must follow aftercare recommendations.
The operators are not responsible for complications caused by withholding health information or failure to follow recommendations.
5. Filing a Complaint
Complaints must be submitted without undue delay after discovering the issue.
The latest deadline for submitting a complaint is 3 days after the service was provided.
Complaints may be submitted:
– in person
– by email
– in writing
The client should provide:
– name and contact details
– date of treatment
– description of the complaint
– photographs or documentation if applicable
6. Complaint Assessment
Each complaint is assessed individually considering the nature of the treatment, the client’s health condition and compliance with aftercare recommendations.
The result of aesthetic and cosmetic procedures is individual and may be influenced by hormonal factors, skin type, health condition or aftercare.
Dissatisfaction caused by the body’s individual reaction is not considered a defect.
7. Complaint Resolution
The operator decides on the complaint without undue delay.
If the complaint is accepted, the client may be entitled to:
– correction or repetition of the service where possible
– a reasonable discount
– another form of compensation by agreement
8. Limitation of Liability
The operators are not liable for complications caused by:
– withholding health information
– failure to follow aftercare instructions
– medication or hormonal treatment
– sun exposure after laser hair removal
– individual body reactions
9. Cancellation and No-show Policy
Cancellations or rescheduling less than 48 hours before the appointment are charged 50% of the treatment price.
In case of no-show, future bookings may be refused until the cancellation fee is paid.
10. Final Provisions
This Complaint Policy becomes effective on the date of publication.
The operators reserve the right to amend this Complaint Policy.
The Complaint Policy is available at www.epilaren.sk and at the salon.
